“The experts of Emergia’s management team have an average of more than 10 years’ experience in the customer care sector. During this time our extensive knowledge of the strategies that have an impact on our business operation has enabled Emergia to position itself as an innovative company within the market. Our approach, which is based on the alignment of our objectives with those of the customer, has been a decisive factor in the company’s success, for approaches like this are scarce in the sector.
In line with this new style of customer-service provider relationship, Emergia becomes a part of, and cooperates in, the business operations of its customers to guarantee that the aims and results of both projects fully correspond with each other. We want others to continue seeing Emergia as a strategic partner of its customers, creating a win-win situation in which all parties can enjoy the greatest benefits.
By combining a team of highly qualified personnel, a sizeable investment in technology, research, development, and innovation, and a model for operation that ensures excellence and consistency, Emergia deals with all kinds of customer experiences (Customer Experience Management).
Emergia’s potential resides in the people who make up the company. Career plans, internal promotions, continuous training courses and loyalty development programs help us to achieve one of the company’s main targets: securement of loyalty from the finest experts to offer the most professional service.
Emergia always seeks the support of the most advanced technology, whether this is by aquiring the best tools on the market or by internally developing custom-made solutions.
Emergia’s Philosophy: commitment to efficiency and to continuous enhancement. We apply this philosophy in all of our branches, no matter where they are, and in whichever part of the world (Europe, Latin America, and the United States of America).
Thanks to this, we have managed to position ourselves as benchmarks in the sector, and have proven that taking a chance on other countries as opportunities for business (offshoring) does not mean that service quality will diminish, but gives us the chance to raise our own standards even higher.”
Alejandro Zurbano
Chief Executive Officer
Emergia Customer Care