Discover Emergia
CV Emergia Customer Care
Personal Details
Name: Emergia
Surname(s): Customer Care
Date of Establishment: 1 de Mayo de 2005
Address: see Contact Us
Telephone: 902 231 000
Fax: 902 231 001
Email: seleccion.atocha@emergiacc.com (Madrid), seleccion.alcobendas@emergiacc.com (Madrid), seleccion.barcelona@emergiacc.com (Barcelona), seleccion.terrassa@emergiacc.com (Barcelona), seleccion.cordoba@emergiacc.com (Córdoba), seleccion.chile@emergiacc.com (Chile), seleccion.colombia@emergiacc.com (Colombia)
Professional Experience
Our team of experts at Emergia is dedicated to managing the relationships between other companies and their customers. From contact centers with the most advanced facilities, we interact with the customers from various industries and government offices. We manage call issue and reception campaigns, telesales, front and back office, helpdesk, technical support etc. by phone, fax, online instant messaging programs, text message, and other channels and forms of technology.
Training
We consider it essential to support our employees with initial and continuous training courses that will enable them to mature as such within the company. Training is a cornerstone to our success. We provide significant on boarding and continuous training considered industry leading. From this platform of learning, our employees enjoy the benefits of growing within an organization that is led by strong principles and values.
Philosophy
We fortify the virtues of teamwork and honesty that provides our personnel an environment conducive to and put right any shortcomings for a customer management service which grows better and better every day. Our philosophy is based on the principle of “together we succeed”. We value a strong teamwork environment that also fosters individuality and creativity. Our team leaders follow this principle and have developed recognition and rewards based upon the alignment of this philosophy. As a team we work towards a common goal that ultimately is the complete satisfaction of each and every client.
Future Prospects
We wish for our employees to see their future with Emergia, so we often run internal promotions and outline career plans for them. Our goal is to build future leaders of Emergia. We develop a career path for each worker and monitor that plan on a quarterly and annual basis. In addition, we encourage our employees to recommend others to the organization and have incentive plans to reward those that do.
Why Emergia?
- We put everything behind doing the job well,
- We constantly seek to improve our operation,
- We care about people, because we look out for each other and...
Because we know that not everything is perfect but strive to make it be so one day…