Working at Emergia

Our work is our PEOPLE. At Emergia we strive to provide the best customer experience as possible. Each customer interaction is unique and different allowing for a wide variety of techniques that help to solve our customer’s problems. Interactions occur day in a day out that are managed by our staff professionally and proficiently. This interaction takes place over the phone, via a chat line or email with our employees taking customer requests for diverse reasons: perhaps it is to answer a technical support call or to sell a customer a new service or product. In a nutshell, we devote ourselves to something as simple, and as complex, as customer service.

In this complex interaction, COMMON SENSE is often our greatest ally. We all expect to be treated with respect and appreciation for our work. This philosophy is engrained in our DNA and is reflected in the manner in which we treat our clients. It is not always an easy task, but that is where the challenge lies...

What do we expect from you?

• Initiative: Show initiative, and solve problems. Use positive, determined language.
• Creativity: Try to explore, to learn. Push yourself each day. Develop a stronger imagination. The future is based in our ideas.
• Self-Motivation: Show an interest in your work. Set personal goals and objectives, and enjoy the immense satisfaction of accomplishing them.
• Openness: Share your views with others. If you disagree with something, tell us about it. Be confident in cooperation.
• Effort: Give the best of yourself in the right place and at the right time. Work towards the goals outlined in your career plan.
• Respect: The hard work of your colleagues. Fulfill your commitments (timetables, objectives, rules). Take care of your workplace, work materials, and image.