Operation Areas

Specializing in the design, launch and operation of contact center-related projects, Emergia, as part of its distinguished strategy, has developed three major lines of operation which enable the company to diversify its approach to the customer care market, in terms of both its structure and in those of its aims and skills.

Emergia’s consultancy and business process outsourcing (BPO) divisions allow the company, if so wished, to manage the whole process on behalf of its customers for the duration of the business cycle with the customer and their own customer(s). This ranges from the design of management policies and procedures, and of policies to ensure the customer or consumer remains loyal to the relevant brand or company, to the development and implementation of off-line procedures required in each sphere of business. 

Thanks to this model, Emergia can design each project to increase the value of traditional customer relationship management. This applies both to special projects and to global ones, since the three areas of operation are combined to meet the customer’s requirements at every stage in the cycle of business with their own customers.