Operation Areas

Specializing in the design, launch and operation of contact center-related projects, Emergia, has developed three major lines of operation which enable us to diversify our approach to the customer care market. From complete life cycle management customer care projects to singularly focused consultancy, Emergia has a full breadth of customer management solutions to support any need. These business lines include, Emergia Consultancy, Emergia BPO and Emergia Contact Center.

The consultancy and business process outsourcing (BPO) divisions allow Emergia to manage the whole customer cycle process on behalf of its clients’ business development. This ranges from the design of management policies, as well as costumer loyalty strategies, up to the development and implementation of off-line procedures required in each sphere of business.

Due to this model, Emergia can design each project to increase the value of traditional customer relationship management. This applies both to specific projects as to global ones, since the three operation areas can be combined to meet the customer’s requirements.