Our Customers

“The one thing that stands out about Emergia for us is their response capacity, which goes for the execution as well as for the content itself of the action taken. They provide a high quality service that ranges from their own knowledge of techniques for selling over the telephone to back office. With their knowledge we have been able to build much more on the reasons we give as to why a customer should buy a product and pre-empt any objections they may, and to revise the state of the product, by undertaking corrective measures that are better suited for usage over the telephone.”

Juan Jesús Gómez, General Director of Mediterráneo Vida 

“I would highlight the close relationship I have enjoyed with Emergia’s operations team. Thanks to their expertise and cooperation we have been able to provide our customers with a finer service.”
 
José Ignacio Martínez-Martín, Contact Center Manager of Nokia Spain

“We chose Emergia CC because of the interest the whole team showed in our project. They applied themselves to ensure results, seeking the best solution with respect to both cost and resources, and had an ability to understand the customer as well as to put forward innovative solutions. None of this is particularly common in the sector; the dynamics are normally pretty rigid and sudden changes cannot be made to them. At World Vision, we have been able to achieve the results we’d hoped for. With Emergia monitoring during the campaign we have been to turn things around quickly and effectively. This can only be done with the best technology which will allow analysis to be conducted in real time.”
 
María López Escorial, Marketing and Strategy Director of World Vision Spain