“The experience in the Customer Care industry of the professionals that are part of the management team of emergia is in average 19 years, throughout which the broad knowledge of the strategies that affect our business has enabled us to position emergia as an innovative company in the market. Our approach, based on strategic lining up, has been a determinant factor in our success, given the scarce presence of this kind of proposals in the industry.

According to this new relation model, emergia joins and cooperates actively in the business processes of their customers to assure their legal requirements are met, and that the results and objectives of each project are totally aligned. Our goal is to preserve the perception of emergia as a strategic partner of our customers, generating a “win-win situation” that yields the greatest benefits for all.

Combining a highly qualified human team with a strong investment in technology and R&D, as well as an operative model that guarantees consistency and excellence, emergia has diverse kinds of customer experience management in an internal culture developed around emotional experience.

The potential of emergia is embedded in the people that make the company. Career plans, internal promotions, permanent training and loyalty programs help us to achieve one of the main objectives of the company: keeping the best professionals to offer the best service.

emergia always looks for support on lead-edge technologies, acquiring the best tools in the market.

emergia’s philosophy: efficient commitment and continuous improvement gathered in our quality policy, which is applied in the same way in all our platforms, wherever they are, anywhere in the world (Europe, Latam, United States). Also, our Management is fully committed to providing the technical, human and financial resources required to achieve the objectives of the company, our customers and partners.

Thanks to this, we have positioned our business as an example in the industry and we have demonstrated that betting on offshoring is not detrimental to the quality of the service but an opportunity to surpass our own standards.

Albert Ollé
Emergialetter of presentation

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