1. Who Are We?
emergia was born at the beginning of 2005, led by a group of professionals with wide experience in the industry, and with the objective of escaping the traditional models of Contact Center to create a new type of company.
emergia is committed to continuous improvement and responsible and sustainable growth, so our mission, vision and values have been redefined in accordance with this new policy.
Find out which are the differentiators of emergia, especially those that were the basis to develop our business strategy:
- Human and intellectual capital as the greatest intangible value
- Emotional experience culture, we not only manage contacts, we manage emotions
- Know how as a path to generate value from data
- Effiquality as an approach, aiming at an optimum balance
- emergia performance management (EPM), a unique methodology certified in the norm ISO9001:2008
- Infrastructure intended for the life quality and comfort of the people in our team.
4. Corporate Government
Meet the Corporate Government of emergia.
5. Corporate Social Responsibility
emergia is a company with strong social awareness. Our values are shared by all the companies of the Valora Financial Corporation to which we belong.
All corporate news at your disposal: appointments, new centers, certifications, etc.
7. Resource Library
Access our resource library with information of interest.