Improve your customer’s experience. We will help you.
Emotions drive everything we do. Thus, in emergia we not only manage contacts, we manage emotions.

We have developed our own internal culture:

In the last years, lining up with the changes in the customers’ expectations and behavior, we have evolved towards emotional management, leaving behind the mere concept of contact management. Nowadays, this is one of our differentiating values, with our own management programs based on contrasted best practices. All this is supported on our own performance model, certified by ISO 9001:2008.

Success cases
The concept
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