emergia was born at the beginning of 2005, led by a group of professionals, with wide experience in the industry, and with the objective of escaping the traditional models of Contact Center to create a new type of company.

The founders of emergia decided to bet on a different way of management, defending an approach that focuses on the needs of their customers from the start.

In last years, lining up with the changes in the expectations and behavior of final clients, we have evolved to emotions management, leaving behind the mere concept of contact management and developing an own internal culture of emotional experience around the concept of Customer Experience. Currently, it is one of our differentiating values, with our own management programs based on contrasted best practices. All this is supported on our own performance model, certified by the norm ISO 9001: 2008.


Key Figures

  • 4 Countries
  • 10 Contact Centers
  • 7.200+ Employees
  • 9 Languages
  • Revenue 2016: 96 Mill €
  • Management with great experience in the industry

 

About us
History
Where are we?
Our voice