Letter of presentation
“emergia was born in 2005 with the vision of challenging the traditional Call Center model and elevating service proposals of service to that of strategic partners with our Clients".
That founding stone, supported by the experience of great professionals, and enriched with a process management model, strongly oriented to achieve the satisfaction of our clients and continuous improvement, has been the key combination of our growth and turning emergia into a leading company within the Contact Center industry.
Our management model, also certified since 2012 with the ISO9001-Quality Management System, integrates and actively collaborates in the business processes of our clients, ensuring compliance with legal requirements, as well as the commitment to comply with the applicable requirements.
Our goal is that emergia continues to be perceived as a strategic partner of its Clients, but today we also want to complement that natural vocation with a proposal of differential services of greater value built within an exciting transforming journey consolidated under the name of:
The pillars on which our transforming journey At the Heart of the Customer is based on are Growth and Business Solutions, Operational Excellence, Diversification, Transformational Technology and Emergia Culture.
The destination of our trip is the creation of value for our Clients through business solutions adapted to their needs, optimizing their business processes with transformational technology and excellent execution. This destination is what inspires today more than 8,000 employees of emergia who every day strive to advance in this transforming journey through their commitment, with team spirit, pursuing continuous improvement and innovation in their actions without forgetting the social responsibility to go beyond their professional work. Our values, the immense potential of the people who make up the company and the commitment of the Management to make the necessary technical, human and financial resources available to the organization, will make us arrive successfully to the destination on our journey to The Heart of the Customer.