At Emergia Contact Center, we comply with the provisions of the Information Society Services Act, a standard that has taken over the transposition of Directive 2009/136/EC.

What is a cookie?

A cookie is a small text file, which is stored on your computer, tablet, mobile phone or, in short, on the device you use to browse the Internet, and which can store information relative to the frequency with which you visit the websites. web pages, your browsing preferences, the information that interests you the most, user names, register products, etc. Depending on the information they contain and the way they use their equipment, they can be used to recognize the user.



Types of cookies

 

Depending on their nature, cookies can be classified into:

  •  "Session Cookies" or "Persistent Cookies": the first ones are deleted when the browser is closed, while the second ones remain in the computer.
  •  "Own cookies" or "Third party cookies": depending on whether they belong to the owner of the website, or to a third party.

According to their purpose they can be:

  • "Technical cookies": these are those that allow the user to navigate through a Web page, platform or application and the use of the different options or services that exist in it, such as controlling traffic and data communication, Identifying the session, accessing parts of restricted access, remembering the elements that make up an order, making the process of purchasing an order, making the application for registration or participation in an event, using security elements during the browsing, storing content for the dissemination of videos or sound or sharing content through social networks.
  •  "Personalization cookies": these are those that allow the user to access the service with some predefined general characteristics according to a series of criteria in the user's terminal such as the language, the type of browser to Through which it accesses the service, the regional configuration from where it accesses the service, etc.
  •  "Analysis cookies": These are those that allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used in the measurement of the activity of the websites, application or platform and for the elaboration of navigation profiles of the users of said sites, applications and platforms, in order to introduce improvements in function of the analysis of the data of use made by the users of the service.
  •  "Advertising cookies": These are those that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the publisher has included in a web page, application or platform from which it provides the requested service. Based on criteria such as the content edited or the frequency in which the ads are displayed.
  •  "Behavioral advertising cookies": These are those that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the editor has included in a web page, application or platform from which it provides the service requested. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

 



¿What cookies do we use and what is its purpose?

 

Own Cookies 

Domain Name / Example  Duration Purpose  Type
e-space.emergiacc.com ASP.NET_SessionId  Session It is usually used to maintain an anonymous user session by the server Technical
Emergiacc.com _ga, _gat, :gid Persistent Google Analytics Cookies Analytics
Emergiacc.com __atuvs Persistent AddThis cookie to share content on social networks Functionality

 

 

Third party cookies 

Domain Name / Example Duration Purpose Type
 Accounts.google.com  

_utma

_utmz

Gaps

LSID
 Persistent Domain owned by Google: the main purpose is the management of user accounts Functionality

 

Google has developed an add-on to disable Google Analytics cookies for the most common browsers: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera, which facilitates the exclusion of the installation of these cookies. You can get more information by visiting this external link: https://tools.google.com/dlpage/gaoptout?hl=en



¿How to reject cookies?

 

You can configure your browser to accept or reject the installation of all, or some type of cookie, or to request that you be notified when a cookie is placed.

Each browser has specific configuration instructions. Below we provide the links with the information concerning the most common browsers: