Emergia Contact Center is aware of the importance of the privacy of personal data and therefore, has implemented a policy of data processing aimed at providing maximum security in the use and collection of the same, ensuring compliance with regulations current in the matter and configuring this policy as one of the basic pillars in the lines of action of the entity.

While browsing through the web www.emergiacc.com it is possible that they request personal data through different forms provided for that purpose. These data will be part of the relevant treatments depending on the specific purpose that motivates the collection of the same.

Below is a list of the data treatments that can be carried out through the web:

 

1. Identification of the person responsible for the treatment

All data processing is performed on behalf of Emergia Contact Center, S.L., whose identifying data are the following:

Responsible for the treatment: Emergia Contact Center, S.L.

Address: Avenida del Ensanche de Vallecas 37, 5ª Planta

E-mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 91 286 0800

Contact data protection: This email address is being protected from spambots. You need JavaScript enabled to view it.

Information on the exercise of rights: You can access, rectify and delete the data, as well as revoke the authorization for the processing of the data, exercise the rights of limitation, portability, and not be subject to automated decisions by writing to the postal address shown in this table, or to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it..

 

2. Information about data processing performed through www.emergiacc.com

Contact forms of the web

 

Summary: the entity will process your data to send a response to your request or comments.

 

1. Purpose and legal basis on the treatment of data

  • Data subject to treatment: We will treat the data you have provided us in the contact form of the web, or in your case, through a message by electronic means, such as an e-mail or instant messaging.
  • Purpose of the treatment: Our website has contact forms in different areas of the same. The purpose of data processing is to manage the communications that could be established with the users of the website that send us messages through these forms. The data will not be used for a different purpose.
  • Automated decisions: No segmentation of profiles or automated decisions are made.
  • ¿How long will we keep your data?  The data will be processed during the time necessary for the management of your request or comment. Subsequently, the data will be deleted if there is no new conversation or interaction between the parties within a year.
  • Legal basis of the treatment: the legal basis for the processing of your data is the unambiguous consent you express in accepting the privacy policy. 
  • Obligation to provide the data and consequences of not providing them: The information requested is mandatory, since otherwise we cannot contact you, in order to manage your request or comment. 
  • Origin of the data: the interested party.

 

 2. ¿To which recipients will your data be communicated?

  • Data transfers will not be made.
  • No international data transfers will be made. 

 

Receipt of curriculum vitae

 

Summary: the entity will process your data to manage your participation in personnel selection processes.

  • Data subject to processing: We will treat the data that you have provided us in the registration form of the employment portal, as well as in your curriculum vitae if it facilitates it. 
  • Purpose of the treatment: Your data will be processed in order to manage your participation in personnel recruitment processes in Emergia Contact Center, S.L. and in case you express it , in the entities of its business group. The data will not be used for a different purpose.
  • Automated decisions: No profile segmentation or automated decisions are made.
  • How long will we keep your data? In case you are selected in a selective process, your data will be treated together with your work file and will be maintained during the maintenance of the same, and later, during the period for which responsibilities could arise between the parties. 
  • In case you do not access your account or update your data in the period of one year, your data will be removed from the job board.
  • In any case, your data will be canceled if you revoke your consent for the treatment of them.
  • Legal basis of the treatment: the legal basis for the processing of your data is the unequivocal consent that you express when accepting the privacy policy.
  • Obligation to provide the data and consequences of not providing them: the data marked with an asterisk are obligatory, since otherwise we can not facilitate their participation in personnel selection processes of the entity.
  • Origin of the data: the interested party.
  • Data transfers: The data will be communicated to the entities where you select to participate in your personnel selection processes. The legal basis of the transfer is the express consent that you show when checking the box corresponding to each entity in whose selection process you want to participate.
  • International data transfers: no international data transfers will be made. 

 

Communications through electronic means

 

Summary: when you contact us through a message through an electronic medium, such as an email, you will notice that the first e-mail form contains an information layer about the purpose of processing your data. In this clause we inform you of the remaining points required by the data protection legislation.

 

 1.Purpose and legal basis on the treatment of data

  • Data subject to processing: we will treat the information you have provided us with the communications you have with www.emergiacc.com through electronic means, such as e-mail messages.
  • Purpose of the treatment: the purpose of the treatment is the management of the communications established between the parties.
  • Automated decisions: No segmentation of profiles or automated decisions are made.
  • ¿How long will we keep your data? The data will be processed during the period of time by which responsibilities could be derived between the parties, with a minimum of 5 years.
  • Legal basis of the treatment: Legitimation of treatment is based on consent.
  • Obligation to provide the data and consequences of not providing them: the information requested is voluntary, since it deals with the information that the parties voluntarily provide in the exchange of communications.
  • Origin of the data: the interested party.

 

2. Which recipients will your data be communicated to?

  • No data transfers will be made.
  • No international data transfers will be made.

 

3. Exercise of rights

You have the right to obtain confirmation about whether we are treating personal information that concerns you, or not. As interested, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

In those cases in which the treatment of your data was based on your consent, you may revoke it at any time.

In those cases where legally applicable, you will have the right to the portability of the data, implying that you have the right to receive the personal data relating to your person, that we are dealing with, and to store them in a device of your own, this right also allows you to request that we communicate your data to another person responsible for the treatment.

Also, if you consider that there is a problem or an incidence in relation to the data processing you can contact the entity through the contact address indicated in this document, and in any case, you have the right to submit a complaint to the control authority on the protection of personal data, which in the case of Spain is the Spanish Data Protection Agency.

 

To exercise your rights you must send us a request to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. attaching a copy of your ID, or other document that identifies you legally.