BPO (Business Process Outsourcing)
Different from the traditional outsourcing, a term created in 1980, the BPO considers continuous processes that are part of the value chain, with direct impact on the business. It goes beyond an operative externalization or mere execution: it implies taking responsibility for the reengineering of processes.
|emergia encompasses the Business Process Outsourcing related to customer contact in the “interactive CC” business line, which includes both “voice bpo” and “non-voice bpo”. Our BPO business line comprehends the remaining existing processes. The areas with greatest demand and project development in the market are:||We are in charge of specializing and optimizing the processes that are different from your core business"|
HR: Contracting, yield and progress, training, retribution, payroll administration, benefits, etc.
Administration and finance: Accounting management, management of treasury and cash, invoice payment and reception, risk and tax administration, etc.
Banking: Bank credits, charges and payments, aids, etc.
Procurement: Provision, supplies, logistics, etc.