emergia, specialized in collaborative consultancy of business processes, puts at the service of other organizations its vast, contrasted and approved know-how in Customer Experience and Contact Center.

    We share our
know how with you "


Our team of highly-qualified professionals, with an average experience of more than 18 years, has achieved great successes in national and international projects, totally customized and tailor-made to the needs and culture of our clients.

The difference of the emergia approach is in the soundness and flexibility of its models, together with the permanent innovation in the performance of its operations.

Our Collaborative consultancy, far from the traditional model, has the strategic objective of providing the organization its own change capacity, which enables a consistent continuous improvement.

Our essential model
The consultant or "change manager" in emergia
Success cases