Our essential model
The difference of the emergia approach is in the soundness and flexibility of its models, together with the permanent innovation in the performance of its operations.
We can differentiate 5 great areas of action: People, Business, Organization, Processes and Technology. Our services cover different areas and adapt to any range. We work in particular projects, isolating projects that can be separated and more comprehensive ones that include all the value chain of the contact center.
We develop, test and apply the best management practices, starting by own think-tank laboratories and the analysis and development of own models based on the norm COPC, 6sigma system, Total Quality, etc.