emergia has experience on consulting projects in different settings, from specific training or technological consultancy, to operative optimization projects. As a sample of success cases, here we share quantified results of some operative projects developed for national and international companies.

USA
Inbound Sales Services
  Reduction of the learning
curve

from 3,2 to1,8 months
44%   Impact on greater income, less impact on the final user

Spain
Customer Service
  Decrease of the AHT
3 months
-23%   Impact on higher income, higher index of perceived quality

Spain
Lead Generation
  Increase on Net Sales,
in 2 months
10%   Impact on greater income, more efficiency, lower costs due to sales