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Download map of cross solutions in emergia


A Service Desk is defined as a Single Point of Contact (SPOC) to satisfy the communication needs between the IT area of a company and its final users.
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Interaction and communication 2.0 between brands and their customers and/or potential customers is already a reality that forces organizations to be present in this dialogue. In emergia we have developed solutions focused on covering both, monitoring 2.0 as well as customer service 2.0, independently or in combination.
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emergia offers a wide portfolio of solutions directed at its strategic purpose of boosting new markets with services and solutions oriented towards electronic commerce.
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Multichannel integration (Omni-channeling) and dynamic segmentation are necessary to back up the growth strategies. emergia has developed solutions oriented towards a direct debt portfolio management in order to turn our relationship with customers into a strategic asset, with a quantifiable ROI and focused on loyalty.
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Interaction with the client is the path; loyalty is the destination.
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In emergia we offer solutions dedicated to the collection of unpaid fees, friendly or non-contentious, with the clear objective of making sure the debtor voluntarily pays as soon as possible. Immediate action raises the chances of collection 80%.
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emergia has a wide portfolio of cross solutions, customized to the specific needs of the different scopes of interaction with the objective market and the related processes.
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