Interaction with the client is the path; loyalty is the destination.
emergia has a wide offer of solutions focused on the loyalty of your customers. Endorsed with real solutions, they are usually combinable with strategies for the exploitation of cross-selling and up-selling opportunities, depending on the needs and objectives of the project. In an environment of Effiquality or optimal equilibrium between efficiency and efficacy.
How can emergia contribute to ensuring the loyalty of your customer? The following, are some of the solutions we offer in a general level:
- Customer Service
- Welcome Call
- Operational logistics for the implantation of the different omnichannel and multichannel programs (delivery and follow-up of discount coupons, reception and management of redemption of points, etc.)
- Satisfaction surveys (customer & employee / own brands & franchises) and NPS®
- eNPP Program
- Follow-up interactions (information about promotions, discounts, events, etc.) under any channel (phone call, e-mail, SMS, mail, etc.)
- Pro-active and fast management of Claims and Complaints
- Update and Enrichment of Database
- Announcement and invitation to events or confirmation of assistance to events
- Follow-up of direct marketing actions (mailing, emailing, etc.)
- Focus Group
- Mystery Shopper