In emergia, we work with the main operators of the industry in a national and international level. The fierce competitive environment of our industry and the change in the demand habits of consumers, is forcing the operators to redefine and convert their models of interaction, with client experience and satisfaction as the main axis and an important commercial calling.
The trust that important bank entities, ranked among the best of final client satisfaction, have on emergia, is our most relevant indicator on the levels of quality we offer. The banking sector is one of the most developed and specialized within our organization, in which we cover the complete life cycle of the client.
The specialization of the products and services of this industry, added to the demands of its legal, confidentiality and security requirements, place it as one of the most demanding sectors. emergia has a large know-how in the insurance industry, both in the wide offer of existing general insurance policies as well as in life insurance policies .
It is a strategic sector for any country, an essential piece of the productive economy. It is going through important changes, both because of its regulatory surroundings as well as for the situation of liberalization and growing competition. Additionally, technological innovation and the development of renewable energies are transforming the industry.
Distribution companies are one of the main engines of the economy. Consumers have evolved and now demand a bi-directional communication with the brands. The important issue is no longer the product or the service being sold. This way, an important possibility of differentiation is customer service.
A key point in electronic commerce is the humanization of the channel and, in general, an online strategy that will provide a good purchase experience.
The experience of emergia with purely online businesses, together with our on&off services, make us a trusting partner for the design and execution of a satisfying relationship with your clients.
The tourism industry includes a very diverse range of sub-sectors (restoration, operators, leisure, transportation, accommodations…). However, they all have in common the need to design their relationship strategies with the maximum purpose of achieving a good experience for the tourists on the different destinations and/or services they use.
“tourism is not only based on the touristic attraction, but also on the experience the tourist has through the services he or she hires”.
emergia has wide knowledge in multiple verticals, which gives us an important background on the specific particularities and caseloads inherent to the business.