Emergia and Aptara Announce Strategic Partnership to Enhance Global Customer Experience Solutions

Emergia and Aptara, a global industry leader in providing enhanced Omni-Channel customer experiences (CX), renowned for their expertise multi-lingual CX solutions across multiple regions, have joined forces in a strategic partnership to revolutionize outsourcing services for Customer Care, Technical Support, Lead Generation, Sales, and Collections on a global scale. This collaboration is set to bring next-generation CX outsourcing services to new regions and clients across various sectors. Together, Aptara and Emergia are poised to deliver more competitive CX solutions to a wider range of clients worldwide, providing enriched customer experiences across every channel & touchpoint in the client’s customer journey. This approach aims to drive customer engagement and satisfaction rates.

This partnership is a natural fit as Emergia and Aptara target similar sectors: BFSI (Banking, Financial Services, and Insurance), Publishing, IT/Telecommunications, Utilities, Retail, Healthcare, Government, Non-Profits, Airlines, Manufacturing, and more. This synergy allows the two companies to undertake industry-agnostic projects to better serve their clients, meanwhile complementing each other’s scope of work to expand service capabilities across multiple new regions.

By aligning their strengths, Emergia and Aptara will innovate their CX offerings to provide clients with a wider range of competitive BPO (Business Process Outsourcing) services. Both companies look forward to the positive impact their combined efforts will have on the market.

“Our combined expertise will enable us to deliver superior customer experiences and drive innovation across the industries we serve. This partnership is an exciting opportunity to deliver even greater value to our clients.”

– Loly Marín, CEO, Emergia

“This partnership is geared towards enhancing our customer experience services and expanding opportunities with existing and new clients across multiple geographies. This milestone reflects our dedication to consistently enhancing the value we deliver to our clients.”

– Samir Kakar, President, Aptara